Tumi Sucks Customer Reviews and Feedback

From Everything.Sucks

Tumi Holdings, Inc., is a manufacturer of high-end suitcases and bags for travel based in South Plainfield, New Jersey. Founded in 1975 by Charlie Clifford after a stint in the Peace Corps in Peru, the company is named after a Peruvian tumi ceremonial knife used for sacrifices. Tumi, Inc. was a unit of Doughty Hanson & Co. from 2004 until after its 2012 initial public offering. Tumi's products are known for their black-on-black ballistic nylon. Tumi is available at department stores and specialty stores, as well as over 120 Tumi stores and 200 shops around the world. Tumi also supplies accessories such as belts, pens, and electronic equipment.

Tumi has terrible customer service. Adil of London, claims on consumeraffairs.com that she has been waiting for a solution for 4 months.

"All good with Tumi until you have some issues with the product! Then you found out that they have the worst support ever in Europe!!! I have been chasing by emails and calling and even paying money but all that I’m getting is empty promises and this has been going on for 4 months now."


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Former Employee - Seasonal Sales Associate says

"Never had ever in my career working in retail, seen this much unprofessionalism and a broken system of management. Lack of communication from management especially regarding schedule, inability to make the right decision, rude and unprofessional behavior negatively impacts the store and brand overall. Rather than taking full responsibility of failure to deliver schedule in a written/official form or even inquire about the employee availability expect to receive a rude and shameless response. Also never think that the HR is going to support you in anyways, instead they will contintue supporting their own management team regardless of they are wrong or right. There are no second chances or opportunities given to anyone at this company, not even starters."

Former Employee - Store Manager says

"Upper management unethical and they threaten that they have HR in their back pockets, Good workers lost due to this."

Store Manager says

"Very boring and unfulfilling day to day. They give individual sales goals to management"


"Management is terrible, everyone is part of a clique and if you fit into a so called group only then will you benefit at all. Company culture is all about favoritism despite what they hype it up to be. Management consists of self centered individuals that say they care about you and want to help develop you but at the end of the day they don’t ensure things are done ethically nor properly. District managers have pretty much no involvement in store associates jobs, and are quick to talk trash about how we perform our job, they only care about hitting their bonus and will work everyone like slaves. If you wanna work here expect them to put on this so called mask and say everything is fine and dandy but in reality they will never “develop” you if you get on their bad side."

Current Employee - Manager says

"Boring, alone all the time"

Former Employee - Anonymous Employee says

"District and regional managers built culture of fear and intimidation to drive sales."

Former Employee - Anonymous Employee says

"Pay is not competitive, the district manager has no idea how to run a successful business. You will seriously be micro managed. No work, life balance. Rarely will get weekends off. No set schedule ever!!!!"

Store Manager says


Former Employee - Manager says

"Upper management, lack of leadership, no consistency"

Former Employee - Sales Associate says

"Store management is awful. There's no fluidity in the management whatsoever. I've worked in some major companies that work well with new hires but there are so many complications when you begin. That aside I didn't appreciate the talking down of my daily work. Instead of actually being encouraging to the staff the managers did so much that belittled all of the associates. If you have a family emergency forget about it, you're forced to work through it because they're short staffed and don't care to what's going on in your life."

Sales Associate - Retail (Former Employee) says

"The store manager’s temper issues and inability to make the right decision at the right time has negatively impacted the store and the brand resulting in loosing my other job opportunities. The HR’s inability to resolve problems and to cover up issues regarding mis-communication is shameful."

Sales Associate (Former Employee) says

"They had a project to see who made the most sales. I was doing great until one of the other employees got really nasty. I had to stop because she was unbearable!!!! I would have won too!!"

SALESPERSON (Former Employee) says

"You would show up for your shift but because business was slow they would tell you to go home even though you are the top salesperson who is only part-time, while the others are full-time That is not logical. One of the managers would steal your sales and he would never get in trouble for it. Corporate is rude, one lady on the phone called me stupid!Some of the people were niceshort lunch break that wasn't legal and they didn't give you the commission that you earned."

E-Commerce Specialist (Former Employee) says

"Employer is hard to work for due to production time and needs to work on more effort to keep good employees rather than consistently having issues regarding benefits"

Sales Associate (Former Employee) says

"There would be days I was off the clock, and I would receive a phone call being yelled at, then apologized too once he/she realized I was not on the clock. My hours would be cut without noticed, and I was told to go home. The staff that worked there were very rude and uptight.NoneCut Hours, Bad Management"

Associate (Current Employee) says

"This is a bait and switch. No growth opportunities. Frequent layoffs, benefits are laughable, no flexibility in schedule or work location. Task oriented with no explanation of big picture."

Consumer Affairs Representative (Former Employee) says

"Tumi, would be a nice place to work. However, management makes it extremely difficult. A Typical work day with Tumi is streesful, and dealing with customers is not easy especially when you follow company procedures, the customers want to escalate and its always your word against the customers. Workplace culture, is pretty much an even spread. However, the African Americans were treated unfairly i.e.. performance reviews. The hardest part of the job is being written up for things that are not in your control.management and 10 min breaks, should be at least 15 mins"

Associate Manager (Current Employee) says

"Tumi has a high end customer that is a pleasure to work with. Many of the customers are very loyal to the brand and are repeat customers. Management set unrealistic goals that were not attainable for bonus.good insurancemanagement is inconsistant"

Assistant Manager, Key Holder (Current Employee) says

"The managers micromanage you from the time you clock in to the time you leave. You have to write essays everytime they need feedback. You have to write an opening report, closing report, weekly and monthly report. They will write you up over every small detail. You must me flexible to them but they will not be flexible to you"

Sales Associate (Former Employee) says

"Fun place to work until you do want to advance or do something to increase customer traction. Company is stuck in the 90s in all the worst ways. Dated systems and forecasting. Micromanaging at every level with inconsistent answers depending on who you ask and whos asking. Harassing and demeaning work environment. Witnessed management make offensive and disparaging comments about employees at every level and the product sold. Alot of hidden back biting.Micromanaging, harrassment, discrimination"

Associate Manager (Former Employee) says

"You sell and fix luggage in high heels not a great culture upper management can be aggressive with there dislike for you and manipulation with in the company is high expectations are high but if you are a good sells person you can make your goals.Money i was paid well but i did meet and exceed goalsDistrick manager, total nightmare. she was vile, hateful. (@h20) very unhappy person. made store, environment, team fall apart."

Seasonal (Former Employee) says

"If you can get in, it can be worth it. Though a large percent of the management sucks. I heard stories about other stores, which made me not want to work at them. If you are stuck in a store with a below average management or unhelpful fellow co-workers, you are out of luck. Its hard to move to other stores and they don't seem to fire the worthless employees. No real brake room or space to have a brake if wanted. Assistant manager having inappropriate loud conversations that bothered customers and didn't care if someone complained. Co-workers even will take other peoples sales. If you work in one of the outlet stores, don't even try to make your goals. They set it to high, and the returns kill your %. If management would act right and fire the people they should, it would be a good place to work."

Assistant Manager (Former Employee) says

"Hired for flagship location (AM) and assured of room for growth. No room for growth, no opportunity for advancement whatsoever. Aspired to break into corporate operations as I am highly organized/focused. Spent almost two years with no returned calls, and told I was “too good of a seller” to be removed from flagship ( was highest earner)."

PT - Associate Management (Current Employee) says

"Working to satisfy client needs and motivating them to become buyers instead of "just looking" shoppers. Working in Retail can be very stressful when you have very little to no down time and a mean manager who puts herself above everyone else and never takes the time to properly train her employees.Meeting Great People, Good WagesSlooooow Advancement, Short breaks, long travel, mean manager"

General Manager (Former Employee) says

"Tumi was known for quality, durability, lifetime warranty, personal service; and all of those qualities no longer exist. They were an industry leader and innovator who relied on employees for developing an elevated service culture; that too no longer exists. No space for personal ideas or expression, very dictatorial. Loyal customers see it and empathize, and are buying elsewhere."

Assistant Manager (Former Employee) says

"The only good thing about Tumi is it pays well. Low traffic, micromanaging DM, who in spite of micromanaging, did not know what was happening in the store. Store Manager inconsistent, micromanaging, and credit grabber. Constant turnover, and because of that, always short staffed."

Associate Manager (Former Employee) says

"Rude managers. Unwilling to teach part-time employees the nuances of work. Unclear policies on attendance. Multiple jobs required. Repair of merchandise not mentioned during the hiring process.Good location.Breakroom messy"

Co-Manager (Former Employee) says

"Upper management and HR were the worst, if it wasn't for the HR and District manager hiring the worst employees it wouldn't have been bad, I have nothing else to say"

Associate Manager (Current Employee) says

"Love working at Tumi but I need more hours for full time employment. The store runs on meager monthly hours and employees may work a 3 hour shift most weeks. Not enough for full time status.Wonderful Manager and Co-WorkersThey took away our holiday pay for full time employees"

supervisor (Former Employee) says

"Fun work place lots of high end luxury items good fun working place with lots of friendly customers and co workers. Lack of management werid hours for all workersfriendly co workerslong hours"

Banan says

"ive ordered laptop sleeve cost 100$ and ive got it with out the monogram i paid 50$ for shipment outside USA and they promised to refund which it took long time, then they've promised to send new one with monogram they send me a sticker with initials! and ive paid 25$ again for shipment outside USA ."

eyedaktari says

"I have used Tumi products in the past - durable but abandoned because far too heavy. The last purchase was a leather business backpack with which I was initially pleased but the straps although leather attached by some fabric started to tear away. I sent this back to Tumi only for them to be quite dismissive suggesting I make a claim from my insurance or airline as the bag was not repairable. It is a backpack and not something that was ever checked in. The bag is defective as is the company in terms of design and personnel. Avoid and find an alternative manufacturer."

John Kitchen says

"Terrible first experince, wont be back Thursday ordered before 12 noon for guaranteed next day delivery as required some luggage next day. Tumi didn't even despatch it until Friday. Too late. Thankyou for the extremely poor service and half hearted appology How to lose a customer. Won't be back"

P Geerdts says

"Have a Tumi roller bag; Wheel literally came loose and fell off, with no damage. Tumi charged $75 to repair - not what I would anticipate for a premium brand?"

Simeon Kim says

"One of my friends gave me TUMI wallet a few years ago. Recently I started using it and found 2 black security chip sticker inside and took them out. Because a credit card did not go in smoothly. Then I found the lining was sealed with them. It was supposed to be sewn. So the lining was started losing and one pocket has defected. My problem is that it is a gift from my fiend a few years ago. There is no barcode or product ID or name by which I can request a repair. So I gave up the service."

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